Authorise once
The tenant enters bank details only on the hosted GoCardless page.
Propty × GoCardless
Collect recurring rent without separate administration.
Your tenant authorises once on the secure GoCardless payment page. Propty then creates rent collections and keeps each status with the correct tenant, invoice and property.
Why this integration
One flow from mandate to reconciliation.
Collect repeatedly
An active mandate can be reused for future rent periods.
Current statuses
Signed webhooks automatically update the mandate and payment.
Secure handling
Propty never stores bank login details and never handles the funds.
How GoCardless works in Propty
1
Connect the account
A manager connects their own GoCardless creditor account from Settings → Integrations → GoCardless. Name, email and organisation are pre-filled where possible.
2
Complete verification
GoCardless verifies the organisation and payout bank account. Propty separately shows the technical connection and account verification status.
3
First mandate
For the first rent payment, the tenant opens a secure payment link and confirms a SEPA mandate on the hosted GoCardless page.
4
Track collection
Propty first shows the payment as processing and marks the invoice paid only after GoCardless confirms payout.
User guide
Connect and use GoCardless
Before you start
You need administrator access in Propty and a GoCardless account for your organisation. Keep company, director/UBO and bank details ready for verification.
Connect GoCardless
- Open Settings → Integrations → GoCardless.
- Under SEPA Direct Debit & recurring rent, choose Connect Direct Debit.
- Sign in to GoCardless or create an account on the secure GoCardless page.
- Check the pre-filled details and complete company and bank verification.
- Grant Propty read and write access for payments and mandates.
- After returning, check the connected organisation and verification status.
First collection
- Create or open the tenant, property and tenancy agreement.
- Create the rent invoice and select GoCardless as the active collection provider.
- Share the public payment link with the tenant.
- The tenant confirms the mandate on the hosted GoCardless page.
- Propty stores the provider reference and creates the first collection.
Payment statuses
- Pending
- The tenant has not authorised yet or GoCardless is processing the request.
- Processing
- The mandate or payment is confirmed but has not yet been paid out.
- Paid
- GoCardless confirmed payout and Propty updated the invoice.
- Failed or cancelled
- Review the provider reason before deliberately starting a new attempt.
- Charged back
- The earlier collection was reversed and needs review.
Security and data
- Tenants and managers never share their bank login with Propty.
- Merchant tokens are encrypted separately for each organisation.
- OAuth state is single-use and expires after fifteen minutes.
- GoCardless webhooks are signature-checked and processed idempotently.
Frequently asked questions
Is GoCardless the same as the bank feed?
No. GoCardless Payments handles SEPA mandates and collection. The read-only bank connection for transaction import is separate.
When is an invoice truly paid?
Direct Debit is asynchronous. Propty shows intermediate statuses and marks the invoice paid only after GoCardless confirms payout.
Can I reuse a mandate?
Yes. While the mandate is active, Propty can use it for future rent periods.
What happens when I disconnect?
New collections stop. Existing payment and audit records remain available for history and reconciliation.
Need help with the integration?
Include your Propty organisation, invoice number, visible provider reference and timestamp. Never share tokens, webhook secrets, bank login details or identity documents.
Email [email protected]